Certificate Programmes

Objectives of the Course: On completion of the course, the student should be able to:

• Confidently use English in both written and spoken forms.
• Make formal and informal communication in English effective.

Course Outcome: Communication is a skill which involves systematic and continuous process of speaking, listening and understanding. Speaking, listening and our ability to understand verbal and non-verbal cues are the skills by observations other people and modelling our behaviour on what we see and perceived. We are also taught some communication skills directly through education.

English communication is a skill that can be perfected only through constant practice and continuous exposure to the target language the available resources should be completely tapped so as to provide and encouraging atmosphere for learning and practicing the language. This paper deals with the Role of English to Enrich the Effective Communication skills. English communication with modern techniques facilitates to foster a positive attitude. English communications which would make possible to meet the upcoming challenges of the day in an innovative way.

Modules

1. MODULE 1
   • Unit I Communication: An Introduction:Definition, Nature and Scope of CommunicationImportance and
     Purpose of Communication
     Process of Communication
     Types of Communication
   • Unit II Effective Communication:Essentials of Effective CommunicationCommunication Techniques
     Barriers to Communication
   • Unit III Communication Network in an OrganizationPersonal CommunicationInternal and External Operational
     Communication
     Horizontal (Lateral) Communication
     Vertical (Downward) & Vertical (Upward) Communication
   • Unit IV Communication in EnglishAge of Globalization and the Need for Communicating in EnglishEnglish as
     the First or Second language
     Uses of English in academic and non-academic situations in India
2. MODULE 1
   • Unit I Non-Verbal Communication:Personal Appearance
     Gestures
     Postures
     Facial Expression
     Eye Contacts
     Body Language (Kinesics)
     Time language
     Silence
     Tips for Improving Non-Verbal Communication
   • Unit II Oral Communication Skills ISpelling and Pronunciation
     Asking for and giving information
     Offering and responding to offers
     Requesting and responding to requests
     Congratulating people on their success
     Expressing condolences
     Asking questions and responding politely
   • Unit III Oral Communication Skills IIApologizing and forgiving
     Giving instructions
     Seeking and giving permission
     Expressing opinions (likes and dislikes)
     Agreeing and disagreeing
     Demanding explanations
     Asking for and giving advice and suggestions
     Expressing sympathy
   • Unit IV Reading SkillsPurpose, Process
     Methodologies: Skimming and Scanning
     Levels of Reading
     Reading Comprehension
     Academic Reading Tips
3. MODULE 3
   • Unit I Preparing for a CareerIdentifying job openings
     Applying for a job
     Preparing Cover letters
     Preparing a CV/Resume and Effective Profiling
   • Unit II Presentation SkillsPreparing a PowerPoint Presentation
     Greeting and introducing
     Presenting a Paper
     Group Discussions
     Preparing for and Facing a Job Interview
   • Unit III Business CommunicationPreparing Agenda and Minutes for Meetings
     Writing Notices and Memos
     Drafting an E-mail, Press Release
     Correspondence with Govt./Authorities, Office Orders, Enquiries and Replies
   • Unit IV Telephone SkillsBasics of Telephone communication
     How to handle calls- telephone manners
     Leaving a message
     Greeting and Leave Taking over phone (etiquette)
4. MODULE 4
   • Unit I Preparing for a CareerIdentifying job openings
     Applying for a job
     Preparing Cover letters
     Preparing a CV/Resume and Effective Profiling
   • Unit II Presentation SkillsPreparing a PowerPoint Presentation
     Greeting and introducing
     Presenting a Paper
     Group Discussions
     Preparing for and Facing a Job Interview
   • Unit III Time & Stress ManagementIdentifying Time Wasters
     Time Management Tips
     Identifying Factors Responsible for Stress
     Stress Management Tips
     Test Preparation Tips
   • Unit IV Soft Skills for Leadership and Team ManagementQualities of a Good Leader
     Leadership Styles
     Decision Making
     Intrapersonal skills
     Interpersonal skills
     Problem solving
     Critical thinking
     Negotiation skills

Course Objective: This course will help students develop the English language strategies and communication skills need to advance in their professional career. The core courses cover preparing for a successful job search, including self-research and research of the job market and industries of interest strengthening their interview skills by preparing a resume, cover letter, and supporting business documents. The course will also allow them to apply the skills they learn in this course to their own job search.

Course Outcome: A key benefit of this course is the opportunities they will have to practice their interviewing skills. In this process, they will gain new insight into what makes a speaker successful and they will gain confidence in their English interviewing skills.

Modules

1. WRITING RESUMES (8hrs)
   • Unit 1- Resume – IntroductionWhat is a Resume? Why do we need one?
     The Real purpose of a resume
     Focusing your Resume
     Identifying Relevant Competencies
     Gathering your materials to write
   • Unit 2- Parts of a ResumeName and Contact Information
     Headline and Summary
     Work Experience
     Education
     Language Focus
   • Unit 3 – Writing a Winning ResumeWriting Strong Accomplishment Statements
     Using the Resume skills Tier method
     Writing summary sections and objectives
     Finding the right words
   • Unit 3- Choosing a Resume FormatPopular Resume formats
     Special Resume Formats
     Electronic, Scannable and Internal Resumes
     What you Should Never Put on a Resume
2. WRITING COVER LETTERS (8hrs)
   • Unit 1- Cover Letter- IntroductionWhat is a Cover Letter?
     Professional Writing: Letter Format
     8 common cover letter mistakes to avoid
     Parts of a Cover Letter
   • Unit 2- Writing a Winning Cover LetterPowerhouse Cover Letters
     Constructing the Letter
     Creating a sense of urgency
     The Follow-up Letter
   • Unit 3- Paragraphs of a Cover LetterIntroducing Yourself
     Highlighting Your skills
     Closing
     Level of Formality
     Language Focus
3. NETWORKING AND ENTERING THE JOB MARKET (6hrs)
   • Unit 1- NetworkingWhat is Networking?
     Making small Talk
     What to say when Networking
     Language Focus- Speech Delivery
     Networking During the Job Search
   • Unit 2- Entering the Job MarketIntroduction to the Career Development Process
     Job Search Overview
     Identifying your Interests and Skills
     Language Focus- Vocabulary and Word Forms Related to Jobs
     Understanding Job Descriptions
     Online Learning Opportunities to Extend your Skills
4. INTERVIEWING FOR A JOB (10hrs)
   • Unit 1- Interview- IntroductionOverview of the job interview
     Answering typical interview questions
     Asking for clarifications in an interview
     Do’s and Don’ts in an interview
   • Unit 2- Behavioral InterviewsWhat you should know about Behavioral Interviews
     Using the S.T.A.R Response Strategy
     A specific Situation where you Failed
     A Past Accomplishment you are Proud of
     How you handle Conflict at Work
     Communicating Benefits
   • Unit 3 Answering QuestionsThe P.R.E.P Response Strategy
     The Pro’s Vs Con’s Response Strategy
     The 5 W’s Response Strategy
     Answering ‘What If…’ Questions
     What is your Biggest Weakness?
     Handling the End of Interview
   • Unit 4- How to Ace a Telephone InterviewHow to Prepare for a Phone Interview
     Your Phone Personality
     Tips for Speaking with Confidence
     Tips for Managing Conversations
     Tips for Closing the Conversation
   • Unit 5 – Improving your English PronunciationImproving your pronunciation
     Using Phrasing
     Knowing where to make pitch jump
     Word Rhythm