Certificate Programmes

Essential Communication Skills in English

  • Objectives of the Course: On completion of the course, the student should be able to:

    • Confidently use English in both written and spoken forms.
    • Make formal and informal communication in English effective.
  • Course Outcome: Communication is a skill which involves systematic and continuous process of speaking, listening and understanding. Speaking, listening and our ability to understand verbal and non-verbal cues are the skills by observations other people and modelling our behaviour on what we see and perceived. We are also taught some communication skills directly through education.

    English communication is a skill that can be perfected only through constant practice and continuous exposure to the target language the available resources should be completely tapped so as to provide and encouraging atmosphere for learning and practicing the language. This paper deals with the Role of English to Enrich the Effective Communication skills. English communication with modern techniques facilitates to foster a positive attitude. English communications which would make possible to meet the upcoming challenges of the day in an innovative way.

  • Modules

    1. MODULE 1
      • Unit I Communication: An Introduction:Definition, Nature and Scope of CommunicationImportance and
        Purpose of Communication
        Process of Communication
        Types of Communication
      • Unit II Effective Communication:Essentials of Effective CommunicationCommunication Techniques
        Barriers to Communication
      • Unit III Communication Network in an OrganizationPersonal CommunicationInternal and External Operational
        Horizontal (Lateral) Communication
        Vertical (Downward) & Vertical (Upward) Communication
      • Unit IV Communication in EnglishAge of Globalization and the Need for Communicating in EnglishEnglish as
        the First or Second language
        Uses of English in academic and non-academic situations in India
    2. MODULE 1
      • Unit I Non-Verbal Communication:Personal Appearance
        Facial Expression
        Eye Contacts
        Body Language (Kinesics)
        Time language
        Tips for Improving Non-Verbal Communication
      • Unit II Oral Communication Skills ISpelling and Pronunciation
        Asking for and giving information
        Offering and responding to offers
        Requesting and responding to requests
        Congratulating people on their success
        Expressing condolences
        Asking questions and responding politely
      • Unit III Oral Communication Skills IIApologizing and forgiving
        Giving instructions
        Seeking and giving permission
        Expressing opinions (likes and dislikes)
        Agreeing and disagreeing
        Demanding explanations
        Asking for and giving advice and suggestions
        Expressing sympathy
      • Unit IV Reading SkillsPurpose, Process
        Methodologies: Skimming and Scanning
        Levels of Reading
        Reading Comprehension
        Academic Reading Tips
    3. MODULE 3
      • Unit I Preparing for a CareerIdentifying job openings
        Applying for a job
        Preparing Cover letters
        Preparing a CV/Resume and Effective Profiling
      • Unit II Presentation SkillsPreparing a PowerPoint Presentation
        Greeting and introducing
        Presenting a Paper
        Group Discussions
        Preparing for and Facing a Job Interview
      • Unit III Business CommunicationPreparing Agenda and Minutes for Meetings
        Writing Notices and Memos
        Drafting an E-mail, Press Release
        Correspondence with Govt./Authorities, Office Orders, Enquiries and Replies
      • Unit IV Telephone SkillsBasics of Telephone communication
        How to handle calls- telephone manners
        Leaving a message
        Greeting and Leave Taking over phone (etiquette)
    4. MODULE 4
      • Unit I Preparing for a CareerIdentifying job openings
        Applying for a job
        Preparing Cover letters
        Preparing a CV/Resume and Effective Profiling
      • Unit II Presentation SkillsPreparing a PowerPoint Presentation
        Greeting and introducing
        Presenting a Paper
        Group Discussions
        Preparing for and Facing a Job Interview
      • Unit III Time & Stress ManagementIdentifying Time Wasters
        Time Management Tips
        Identifying Factors Responsible for Stress
        Stress Management Tips
        Test Preparation Tips
      • Unit IV Soft Skills for Leadership and Team ManagementQualities of a Good Leader
        Leadership Styles
        Decision Making
        Intrapersonal skills
        Interpersonal skills
        Problem solving
        Critical thinking
        Negotiation skills

English for Career Development

  • Course Objective: This course will help students develop the English language strategies and communication skills need to advance in their professional career. The core courses cover preparing for a successful job search, including self-research and research of the job market and industries of interest strengthening their interview skills by preparing a resume, cover letter, and supporting business documents. The course will also allow them to apply the skills they learn in this course to their own job search.

  • Course Outcome: A key benefit of this course is the opportunities they will have to practice their interviewing skills. In this process, they will gain new insight into what makes a speaker successful and they will gain confidence in their English interviewing skills.

  • Modules

    1. WRITING RESUMES (8hrs)
      • Unit 1- Resume – IntroductionWhat is a Resume? Why do we need one?
        The Real purpose of a resume
        Focusing your Resume
        Identifying Relevant Competencies
        Gathering your materials to write
      • Unit 2- Parts of a ResumeName and Contact Information
        Headline and Summary
        Work Experience
        Language Focus
      • Unit 3 – Writing a Winning ResumeWriting Strong Accomplishment Statements
        Using the Resume skills Tier method
        Writing summary sections and objectives
        Finding the right words
      • Unit 3- Choosing a Resume FormatPopular Resume formats
        Special Resume Formats
        Electronic, Scannable and Internal Resumes
        What you Should Never Put on a Resume
      • Unit 1- Cover Letter- IntroductionWhat is a Cover Letter?
        Professional Writing: Letter Format
        8 common cover letter mistakes to avoid
        Parts of a Cover Letter
      • Unit 2- Writing a Winning Cover LetterPowerhouse Cover Letters
        Constructing the Letter
        Creating a sense of urgency
        The Follow-up Letter
      • Unit 3- Paragraphs of a Cover LetterIntroducing Yourself
        Highlighting Your skills
        Level of Formality
        Language Focus
      • Unit 1- NetworkingWhat is Networking?
        Making small Talk
        What to say when Networking
        Language Focus- Speech Delivery
        Networking During the Job Search
      • Unit 2- Entering the Job MarketIntroduction to the Career Development Process
        Job Search Overview
        Identifying your Interests and Skills
        Language Focus- Vocabulary and Word Forms Related to Jobs
        Understanding Job Descriptions
        Online Learning Opportunities to Extend your Skills
      • Unit 1- Interview- IntroductionOverview of the job interview
        Answering typical interview questions
        Asking for clarifications in an interview
        Do’s and Don’ts in an interview
      • Unit 2- Behavioral InterviewsWhat you should know about Behavioral Interviews
        Using the S.T.A.R Response Strategy
        A specific Situation where you Failed
        A Past Accomplishment you are Proud of
        How you handle Conflict at Work
        Communicating Benefits
      • Unit 3 Answering QuestionsThe P.R.E.P Response Strategy
        The Pro’s Vs Con’s Response Strategy
        The 5 W’s Response Strategy
        Answering ‘What If…’ Questions
        What is your Biggest Weakness?
        Handling the End of Interview
      • Unit 4- How to Ace a Telephone InterviewHow to Prepare for a Phone Interview
        Your Phone Personality
        Tips for Speaking with Confidence
        Tips for Managing Conversations
        Tips for Closing the Conversation
      • Unit 5 – Improving your English PronunciationImproving your pronunciation
        Using Phrasing
        Knowing where to make pitch jump
        Word Rhythm
English (SF)